:root{--color-primary-blue:#1c3260;--color-primary-red:#cc2229;--color-primary-red-hover:#a81c21;--color-bg-page:#f9f9f9;--color-bg-surface:#fff;--color-bg-subtle:#f3f4f6;--color-border:#111827;--color-border-dark:#111827;--color-text-main:#111827;--color-text-muted:#6b7280;--color-text-inverse:#fff;--color-status-open-bg:#fef3c7;--color-status-open-text:#92400e;--color-status-progress-bg:#dbeafe;--color-status-progress-text:#1e40af;--color-status-closed-bg:#d1fae5;--color-status-closed-text:#065f46;--font-family-base:"Space Grotesk","Segoe UI",Roboto,Helvetica,Arial,sans-serif;--font-family-mono:"Space Mono",monospace;--font-family-display:"Playfair 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#cc22294d;--sidebar-width:300px;--chat-max-width:768px;--header-height:70px}*,:before,:after{box-sizing:border-box;margin:0;padding:0}html,body{height:100%;font-family:var(--font-family-base);background-color:var(--color-bg-page);color:var(--color-text-main);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;line-height:1.5}.btn-primary{background-color:var(--color-primary-red);color:var(--color-text-inverse);padding:var(--spacing-sm)var(--spacing-lg);border-radius:var(--radius-md);font-weight:600;font-size:var(--font-size-md);cursor:pointer;font-family:var(--font-family-base);box-shadow:var(--shadow-sm);border:1px solid #0000;transition:all .2s}.btn-primary:hover{background-color:var(--color-primary-red-hover);box-shadow:var(--shadow-md);transform:translateY(-1px)}.btn-primary:disabled{opacity:.5;cursor:not-allowed}.btn-secondary{padding:var(--spacing-sm)var(--spacing-lg);background-color:var(--color-bg-surface);border:1px solid 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.2s;display:flex}.btn-icon:hover{background-color:var(--color-bg-subtle);color:var(--color-primary-blue)}.btn-send{background-color:var(--color-primary-red);color:var(--color-text-inverse);border-radius:var(--radius-circle);cursor:pointer;width:36px;height:36px;box-shadow:var(--shadow-sm);border:none;flex-shrink:0;justify-content:center;align-items:center;transition:all .2s;display:flex}.btn-send:hover{background-color:var(--color-primary-red-hover);box-shadow:var(--shadow-md);transform:translateY(-1px)}.btn-send svg{fill:none;stroke:currentColor;stroke-width:2px;stroke-linecap:round;stroke-linejoin:round;width:16px;height:16px}.status-badge{font-size:var(--font-size-xs);border-radius:var(--radius-sm);text-transform:uppercase;border:1px solid var(--color-border);padding:4px 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0}}.message-list{gap:var(--spacing-sm);flex-direction:column;width:100%;max-width:800px;margin:0 auto;display:flex}.message-list-empty{flex:1;justify-content:center;align-items:center;display:flex}.message-bubble{gap:var(--spacing-xs);max-width:85%;display:flex}.message-user{flex-direction:row-reverse;align-self:flex-end}.message-ai{align-self:flex-start}.message-system{align-self:center;max-width:100%}.message-avatar{flex-shrink:0;margin-top:2px}.avatar-ai{justify-content:center;align-items:center;width:28px;height:28px;font-size:16px;display:flex}.message-content{padding:var(--spacing-xs)var(--spacing-sm);border-radius:var(--radius-md);font-size:var(--font-size-sm);line-height:1.5}.message-user .message-content{background:var(--color-primary-blue);color:#fff;border-bottom-right-radius:var(--radius-xs)}.message-ai .message-content{background:var(--color-bg-card);color:var(--color-text-main);border:1px solid var(--color-border);border-bottom-left-radius:var(--radius-xs)}.message-system-content{padding:var(--spacing-xs)var(--spacing-sm);background:var(--color-bg-hover);border-radius:var(--radius-sm);font-size:var(--font-size-xs);color:var(--color-text-muted);text-align:center}.message-time{color:var(--color-text-muted);opacity:.7;margin-top:4px;font-size:10px;display:block}.message-user .message-time{color:#fff9}.typing-indicator{gap:4px;padding:4px 0;display:flex}.typing-dot{background:var(--color-text-muted);border-radius:50%;width:6px;height:6px;animation:1.4s ease-in-out infinite typing-bounce}.typing-dot:first-child{animation-delay:0s}.typing-dot:nth-child(2){animation-delay:.2s}.typing-dot:nth-child(3){animation-delay:.4s}@keyframes typing-bounce{0%,60%,to{opacity:.4;transform:translateY(0)}30%{opacity:1;transform:translateY(-4px)}}.chat-input-area{padding:var(--spacing-sm)var(--spacing-md);border-top:1px solid 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.message-content{color:var(--color-text-main);border-bottom-left-radius:var(--radius-xs);background:#f0f7f0;border:1px solid #c8e6c9}.avatar-clickup{justify-content:center;align-items:center;width:28px;height:28px;font-size:16px;display:flex}.message-source-label{color:#4caf50;text-transform:uppercase;letter-spacing:.04em;margin-bottom:2px;font-size:10px;font-weight:600;display:block}.status-cancelled{color:#c62828!important;background:#ffebee!important;border-color:#ef9a9a!important}.status-new{color:#1565c0!important;background:#e3f2fd!important;border-color:#90caf9!important}.btn-cancel{color:var(--color-primary-red);border-color:var(--color-primary-red);margin-left:auto}.btn-cancel:hover:not(:disabled){background:var(--color-primary-red);color:#fff}.phase-cancelled .phase-label{color:#c62828}.chat-ticket-artifact{padding:var(--spacing-sm)var(--spacing-md);border-top:1px solid var(--color-border);background:var(--color-bg-card);flex-shrink:0;max-height:200px;overflow-y:auto}.ticket-confirmation-readonly{opacity:.85;background:#f9fdf9;border-color:#c8e6c9}.ticket-confirmation-readonly .ticket-confirmation-header{border-bottom-color:#c8e6c9}.ticket-confirmation-readonly .ticket-confirmation-value{cursor:default}.modal-overlay{z-index:1000;background:#00000080;justify-content:center;align-items:center;animation:.15s modal-fade-in;display:flex;position:fixed;inset:0}@keyframes modal-fade-in{0%{opacity:0}to{opacity:1}}.modal-container{border:1px solid var(--color-border);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);background:#fff;width:90%;max-width:420px;animation:.2s modal-slide-up}@keyframes modal-slide-up{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.modal-header{padding:var(--spacing-sm)var(--spacing-md);border-bottom:1px solid var(--color-border)}.modal-title{font-size:var(--font-size-md);color:var(--color-text-main);margin:0;font-weight:700}.modal-body{padding:var(--spacing-md)}.modal-body p{font-size:var(--font-size-sm);color:var(--color-text-muted);margin:0;line-height:1.5}.modal-actions{justify-content:flex-end;gap:var(--spacing-xs);padding:var(--spacing-sm)var(--spacing-md);border-top:1px solid var(--color-border);display:flex}.btn-danger{background:var(--color-primary-red);color:#fff;border:2px solid var(--color-primary-red);border-radius:var(--radius-sm);cursor:pointer;font-weight:600;font-size:var(--font-size-xs);padding:6px 16px;transition:all .15s}.btn-danger:hover:not(:disabled){background:#b71c1c;border-color:#b71c1c}.btn-danger:disabled{opacity:.6;cursor:not-allowed}.ticket-status-strip{align-items:center;gap:var(--spacing-sm);padding:var(--spacing-xs)var(--spacing-md);border-bottom:1px solid var(--color-border);background:var(--color-bg-subtle,var(--color-bg-hover));font-size:var(--font-size-xs);flex-wrap:wrap;flex-shrink:0;display:flex}.ticket-status-strip .status-item{align-items:center;gap:4px;display:flex}.ticket-status-strip .status-label{color:var(--color-text-muted);text-transform:uppercase;letter-spacing:.03em;font-weight:600}.ticket-status-strip .status-value{color:var(--color-text-main);font-weight:500}.chat-ticket-artifact{border-top:1px solid var(--color-border);background:var(--color-bg-card);flex-shrink:0}.ticket-artifact-toggle{width:100%;padding:var(--spacing-xs)var(--spacing-md);cursor:pointer;font-family:inherit;font-size:var(--font-size-xs);color:var(--color-text-muted);text-transform:uppercase;letter-spacing:.04em;background:0 0;border:none;justify-content:space-between;align-items:center;font-weight:600;display:flex}.ticket-artifact-toggle:hover{color:var(--color-text-main)}.ticket-artifact-content{max-height:200px;padding:0 var(--spacing-md)var(--spacing-sm);overflow-y:auto}